Shipping & Returns
Shipping Policy
Thank you for choosing Teccess! We strive to make your shopping experience seamless and enjoyable. Please take a moment to review our shipping policy for deliveries within Canada and the USA.
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Shipping Methods:
We offer standard shipping through reliable carriers for timely delivery of your orders.
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Processing Time:
Orders are usually processed within 1-2 business days upon payment receipt, although processing times may vary during peak seasons or promotions.
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Shipping Time:
Delivery times vary based on location and chosen shipping method. Standard shipping within Canada and the USA typically takes 3-7 business days, with expedited options available for faster delivery at an extra cost.
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Shipping Costs:
Shipping costs are calculated at checkout depending on your location and chosen shipping method. Look out for occasional free shipping promotions.
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Order Tracking:
Upon shipment, you'll receive a confirmation email with a tracking number to monitor your package's status and estimated delivery date.
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Shipping Restrictions:
Currently, we only ship within Canada and the USA. We apologize for any inconvenience regarding international shipping.
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Shipping Address:
Please ensure accuracy and completeness of your shipping address during checkout to avoid delivery issues.
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Delivery Issues:
For any delivery concerns, reach out to our customer support team at teccess@mail.com for prompt assistance.
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Lost or Stolen Packages: We advise contacting the carrier directly with your tracking information in case of lost or stolen packages. Consider choosing a secure delivery location to minimize such risks.
Return & Exchange Policy
Return Eligibility:
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Items must remain unused and in their original condition.
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The original packaging must be undamaged and intact.
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Returns must be initiated within 30 days of the purchase date.
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Return Process:
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Reach out to our customer service team at teccess@mail.com to start the return process. Provide your order number and a brief explanation for the return.
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Our team will issue a return authorization and provide instructions for returning the item.
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Securely pack the item, including the original packaging and accessories, and ship it to the provided address.
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Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a Teccess error or a defective product. We suggest using a trackable shipping service for safe return.
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Refund Process:
Upon receiving and inspecting your return, we'll initiate the refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account.
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